Feedback is the Holy Grail of self-management and emotional intelligence. Feedback should be enthusiastically welcomed, even “negative” feedback. As we […]
SELF-MANAGEMENT SKILLS: Is Feedback Your Gold or Kryptonite Read Post »
Saying “I feel anger” is a world apart from saying “You make me so mad.” I know this may seem like inconsequential word splitting, but it isn’t.
“You Make me So Mad”: How PERSONAL BELIEFS Keep You Stuck Read Post »
I think of communication techniques like the bones in your body: They lend support but are not supposed to be seen or obvious…
COMMUNICATION TECHNIQUES are Useful But Should be Invisible Read Post »
Want to make any relationship better? Try insight instead of negotiation. Understanding the why of a person’s motivation, fears, and concerns…
INTERPERSONAL CONFLICT: Settle with Insight or Negotiation? Read Post »
Before you ever interpret someone’s body language, you must know these three basic rules. They will help you in your course & your videos…
3 Ways to Judge Nonverbals: Are You Decoding the Message Right? Read Post »
Use this simple negotiation technique that psychology says will take your closing rate to 90%. Is the casual conversation that goes on before a negotiation really that impactful? Research says it is.
Conversation Before Negotiation & Your Closing Rate Zooms to 90% Read Post »
Rather than expressing our emotions, our issues, and our requests with solid communication accuracy, we instead just increase the volume in conflict. Unfortunately, this lowers the odds of being heard.
CONFLICT RESOLUTION SKILLS: How to Replace Volume with Skill Read Post »
Protect your energy, business, & sanity by understanding this Good/Bad Ratio. Bad weighs more than good: One bad person can destroy
PROTECT YOUR ENERGY, Business & Sanity: Avoid 1 Wrong Person Read Post »
Negative Energy, such as anger can be a highly effective motivator, but only in the short-term. I was dumpster diving. I admit it.
Use NEGATIVE ENERGY (and Anger) as Rocket Fuel (But Do It Sparingly) Read Post »
